Coveberry Oakwood House: Stoke-on-Trent

Oakwood is a specialist supported living service designed for men and women aged 18 and over who have been diagnosed with a learning disability and/or autism, often alongside mental health challenges and behavioural support needs. The service is tailored for individuals who may find it difficult to consistently function independently, maintain employment, build positive relationships, or cope with the everyday demands of life. At Oakwood House, we provide a structured and supportive environment that empowers individuals to regain control over their lives while living with dignity and independence.

The accommodation consists of ten self-contained flats, each designed to provide privacy and personal space, with shared communal kitchens that foster social interaction and a sense of community. Supported living is a positive alternative to traditional residential care, offering individuals the opportunity to build and consolidate essential life skills. It also provides a valuable setting for assessing support needs and identifying areas for growth, all within an environment that closely mirrors independent living.

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At Oakwood House, each individual holds their own tenancy and is responsible for managing their personal finances, with tailored support provided according to their specific needs. Our care model recognises that no two individuals are alike; the frequency and intensity of support are adapted as each person develops resilience, confidence, and greater independence. Our experienced care teams work collaboratively with service users to help them identify personal goals and move towards achieving them at a pace that respects their comfort and capacity.

Support is guided by the "My Journey in the Community" model, offering 24/7 assistance that evolves in line with each person’s progress. Our team provides one-to-one support aimed at enhancing independent living skills, such as budgeting, managing tenancy responsibilities, medication adherence, and developing safe, healthy relationships. We also encourage participation in social, vocational, and community-based activities that enrich life and promote a sense of belonging.

Oakwood House welcomes adults of any gender who have a diagnosis of learning disability and/or autism, including those with co-occurring mental health conditions. Individuals should be capable of managing a tenancy with support, whether they are accessing our service informally, or are subject to a Community Treatment Order or under the jurisdiction of the Court of Protection. Our goal is to offer a supportive, person-centred environment that encourages autonomy, self-determination, and a meaningful life within the community.

MAKE A REFERRAL

Referrals Process for Professionals & Self Funders

To initiate a referral, please submit the following documentation via email to Referrals.Specialist@caretech-uk.com

  • The individual’s most recent Care Act Needs Assessment
  • Support Plan
  • Relevant clinical or behavioural reports
  • Any recent incident or behavioural analysis
  • Additional documentation providing a comprehensive overview of the individual’s current needs

Upon receipt, the referral will be reviewed by the Registered Manager and the Multidisciplinary Team (MDT). The MDT will determine the most appropriate professionals to carry out the assessment. Typically, two assessors from different disciplines (e.g., a nurse and a psychologist) will be assigned, particularly where the individual presents with complex clinical or psychological needs.

If the individual appears potentially suitable for the service, an assessment will be arranged. This may begin with an initial video consultation or a face-to-face meeting. We will liaise with the current placement to coordinate a suitable time for the assessment, ensuring key members of the existing care team are available to contribute.

Assessment Timelines:

  • Standard assessments are conducted within 3 working days of receiving a complete referral.
  • For urgent referrals requiring placement within 48 hours, please clearly indicate this in your initial contact to enable prioritised processing and assessment.

Following completion of the assessment, the full MDT will convene to evaluate the individual’s needs and determine suitability for placement. Where appropriate, further information may be requested, or an alternative service within the CareTech/Coveberry portfolio may be recommended.

The Service Manager or Business Development Manager will promptly inform the referrer of the MDT’s decision. If the individual is deemed suitable:

  • A comprehensive Assessment Report and Care Summary will be provided within 3 working days
  • A formal placement offer will be issued, including proposed costs and supporting documentation

To accept the offer, please confirm by email, including:

  • Agreement to the proposed weekly cost
  • Full invoicing details for all relevant funding bodies

If the referral is declined, the Service Manager or Business Development Manager will contact the referrer directly (via phone or email) with a clear rationale and, where appropriate, suggest alternative care pathways or services.

Post-Funding Agreement:
Once funding has been confirmed, we will coordinate any necessary discharge or transition planning and agree an admission date.

Urgent Referrals
We offer a fast-track admission pathway for individuals experiencing acute behavioural deterioration or cognitive decline requiring immediate intervention. For urgent referrals:

  • Contact the Referrals Team directly
  • Clearly state the referral is urgent

An assessment will be arranged within 24 hours, or sooner if clinically indicated.

YOUR QUESTIONS ANSWERED
CONTACT COVEBERRY OAKWOOD HOUSE

For all enquiries please complete the form below or call us on 01782 417350

Contact Form - Coveberry Oakwood House
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