Coveberry Haywood House: Stoke-on-Trent
Haywood House offers high-quality supported living accommodation for adults aged 18 and over who are living with a diagnosis of learning disability or autism, often alongside additional mental health or behavioural challenges. Our service is designed for individuals who may struggle to live independently or integrate fully into community life due to complex support needs. At Haywood House, we provide a safe and supportive environment where people can begin to rebuild confidence, develop practical life skills, and take meaningful steps toward greater independence.
The setting features eight fully self-contained flats, allowing each resident the privacy and autonomy of their own living space. Shared communal areas, including a kitchen, offer opportunities for social interaction and the development of daily living skills in a home-like setting. Supported living at Haywood House bridges the gap between residential care and full independence, creating a space where individuals can explore their capabilities, assess areas for development, and build the resilience needed for long-term community living.
Residents manage their own tenancies and are supported to take responsibility for day-to-day aspects of life such as budgeting, household management, and personal wellbeing. Support packages are bespoke and responsive to the unique circumstances and progress of each individual. Our flexible, person-centred approach ensures that assistance can be gradually reduced or adjusted as confidence, coping mechanisms, and self-sufficiency grow over time.
Using the principles of the “My Journey in the Community” model, Haywood House provides 24-hour support tailored to individual needs. Our dedicated support team works closely with each resident to set achievable goals and help them move towards greater autonomy at a pace that feels right for them. This includes emotional support and practical help in managing health, relationships, responsibilities, and community participation.
One-to-one support is provided to help individuals strengthen their independent living skills, such as managing medication, understanding tenancy responsibilities, building safe social connections, and accessing educational, employment, or leisure opportunities. Our aim is to enable each person to lead a fulfilling and empowered life within the community, supported by a team that understands their journey.
Haywood House welcomes both men and women with a diagnosis of learning disability and/or autism, including those with co-existing mental health conditions. Individuals must be able to manage their tenancy with support and may be referred informally, under a Community Treatment Order, or via the Court of Protection. We are committed to providing a respectful, enabling environment where every individual can thrive and move closer to independent living.
VIRTUAL TOUR
MAKE A REFERRAL
Referrals Process for Professionals & Self Funders
To initiate a referral, please submit the following documentation via email to Referrals.Specialist@caretech-uk.com
- The individual’s most recent Care Act Needs Assessment
- Support Plan
- Relevant clinical or behavioural reports
- Any recent incident or behavioural analysis
- Additional documentation providing a comprehensive overview of the individual’s current needs
Upon receipt, the referral will be reviewed by the Registered Manager and the Multidisciplinary Team (MDT). The MDT will determine the most appropriate professionals to carry out the assessment. Typically, two assessors from different disciplines (e.g., a nurse and a psychologist) will be assigned, particularly where the individual presents with complex clinical or psychological needs.
If the individual appears potentially suitable for the service, an assessment will be arranged. This may begin with an initial video consultation or a face-to-face meeting. We will liaise with the current placement to coordinate a suitable time for the assessment, ensuring key members of the existing care team are available to contribute.
Assessment Timelines:
- Standard assessments are conducted within 3 working days of receiving a complete referral.
- For urgent referrals requiring placement within 48 hours, please clearly indicate this in your initial contact to enable prioritised processing and assessment.
Following completion of the assessment, the full MDT will convene to evaluate the individual’s needs and determine suitability for placement. Where appropriate, further information may be requested, or an alternative service within the CareTech/Coveberry portfolio may be recommended.
The Service Manager or Business Development Manager will promptly inform the referrer of the MDT’s decision. If the individual is deemed suitable:
- A comprehensive Assessment Report and Care Summary will be provided within 3 working days
- A formal placement offer will be issued, including proposed costs and supporting documentation
To accept the offer, please confirm by email, including:
- Agreement to the proposed weekly cost
- Full invoicing details for all relevant funding bodies
If the referral is declined, the Service Manager or Business Development Manager will contact the referrer directly (via phone or email) with a clear rationale and, where appropriate, suggest alternative care pathways or services.
Post-Funding Agreement:
Once funding has been confirmed, we will coordinate any necessary discharge or transition planning and agree an admission date.
Urgent Referrals
We offer a fast-track admission pathway for individuals experiencing acute behavioural deterioration or cognitive decline requiring immediate intervention. For urgent referrals:
- Contact the Referrals Team directly
- Clearly state the referral is urgent
An assessment will be arranged within 24 hours, or sooner if clinically indicated.